Responsible Gaming

Our commitment

We want every player to enjoy our games responsibly and within their means. The vast majority of people play for fun, but for some, gambling can become a problem. We provide the information and tools below to help you stay in control, and we encourage you to use them.

You must be 18 or older

CrazyWin is strictly for adults. You must be at least 18 years of age — or the legal age in your jurisdiction, whichever is higher — to create an account or play. We do not knowingly allow minors to use our platform. If you believe someone underage is using CrazyWin, please contact us immediately at support@crazywin.gg. If a minor has access to your device, we recommend using parental-control software such as GamBlock or Net Nanny.

Tips for staying in control

• Set a budget for time and money before you play — and stick to it.
• Only play with money you can afford to lose. Never gamble with funds meant for essentials.
• Don't chase losses. Trying to win back money you've lost usually makes things worse.
• Take regular breaks and don't play when you're upset, stressed, or under the influence.
• Treat any winnings as a bonus, not as income you can rely on.
• Balance playing with other activities so it doesn't take over your life.

Warning signs of problem gambling

Gambling may be becoming a problem if you:

• Spend more time or money than you intended, or than you can afford.
• Borrow money, sell things, or neglect bills in order to play.
• Feel anxious, irritable, or guilty about your playing.
• Hide how much you play from family or friends.
• Gamble to escape stress, anxiety, or low mood.
• Have tried to cut back or stop but couldn't.

If any of these sound familiar, please reach out for support using the resources below.

Setting limits & self-exclusion

If you'd like help managing your play, contact our support team and we can assist with:

• Taking a break (cool-off): a temporary pause on your account.
• Self-exclusion: closing your account for a longer period on request.
• Account closure: permanently closing your account at any time.

To request any of the above, email support@crazywin.gg or use the live chat on our contact page. We treat every request confidentially.

Where to get free, confidential help

If gambling is affecting you or someone you care about, free and confidential help is available 24/7. You don't have to face it alone.

• National Problem Gambling Helpline (US)
  Call or text 1-800-522-4700 — 24/7, confidential. ncpgambling.org
• 1-800-GAMBLER
  1-800-426-2537 — 1800gambler.net
• Gamblers Anonymous
  Free support groups and meetings. gamblersanonymous.org
• GamCare (UK)
  0808 8020 133 — gamcare.org.uk